Need Help? Browse our Frequently Asked Questions

Return Policy

We follow a custom return policy because of the nature of items we sell. Please read our return policy to find out more about it.

Circumstances of Return

  • If there is a visible damage of the product.
  • If there is a manufacturing defect.

Terms of return

  • Proof is required under any of the circumstances.
  • If you received the item as a gift, the return has to be initiated by the original buyer.
  • All refund requests has to be initiated within a day of receipt of the item.
  • No returns are possible for any digital items.
  • Clearance and sale items are not eligible for return.
  • Return shipping will be at your expense.

Please create a support ticket for return request. Click Here To Contact Support

Cancellation Policy

We offer a custom cancellation policy as specified below.

  • All cancellation requests has to be initiated within 24 hrs of the order.
  • No cancellation for digital items purchased as we have no control to revoke the purchase.
  • Cancellation requests are not entertained once the order has been shipped.

Please create a support ticket for any cancellations. Click Here To Contact Support

Refund Policy

We offer a custom refund policy as specified before.

  • All refunds will be processed to original payment method.
  • Clearance and sale items are no refundable.

Please create a support ticket for any questions. Click Here To Contact Support

Disclaimer

Please be aware that Crimson Corner is a publisher and seller under Jaleby Media Pvt Ltd. Even though we are a publisher, we do not suppress anyone’s voice or opinions.

  • The content, thought process and opinions voiced in books published by us are purely that of the writer and we do not take any responsibility for discord or liabilities arising from it.
  • We do not not take any responsibility for the content of the items that we sell from other publishers and is sold and shipped as is.
  • We reserve the full rights to take down any content that we deem in appropriate for this site and its users.

For more details please read our privacy policy & terms of use.

Please create a support ticket for any issues. Click Here To Contact Support

Intellectual Property

All the contents published here are the intellectual property of the respective writers and publishers. If you think that any of the content is infringing on your rights, please create a support ticket using the link below.

Any type of reproduction of the contents in this site without the explicit written permission from us are strictly prohibited and liable to be fined or punishable under the law.

Click Here To Contact Support

Shipping Policy

We strive to provide you with the best experience and the deliver the products purchased to you as fast as possible. We work with several shipping partners like India Post, Blue Dart, Professional Couriers and other courier services depending on the region. While we do our best to provide you a fast deliver, please note that we don’t have any control over the shipping delays from the delivery partner. We will provide you with a tracking and shipping info where ever possible and will work with you to solve any delivery issues in case if any arrives. Please wait from 5 to 8 days from the day of shipping before raising a concern.

Please create a support ticket for any shipping issues. Click Here To Contact Support

Payment Security

We use 2 online payment gateways to process your payments for the purchases. Please read our terms below for the same.

  • We will never call you to make a payment over the phone or any other temporary payment links. Please reach out to us immediately, if you get any calls like that.
  • We do not store any of your payment info in our website.
  • We use PayPal(Domestic & International Payments) & Paytm(Domestic Payments) as our payment gateways.
  • All the payments details and processing are handled by our payment gateway providers.
  • Incase of any issue with payments or duplicate charges, please reach out to us and if it’s an issue from our end, we will resolve the same or will redirect you accordingly to the payment service providers.
  • We do not take any responsibility for mishandling or issues at your end and we don’t have any control over it.

Please create a support ticket for any payment issues. Click Here To Contact Support